Kristian j. Olsen
email: kristianjolsen@gmail.com ♦ cell: 971.344.0774
Education:
- Southern Utah University: BA – Business Management
- University of Connecticut : MA – Higher Education & Student Affairs
Experience:
InsideTrack, Portland, OR Aug. 2005 ▪ Present
- Campus Director [March 08-Present]
- Associate Campus Director [March 07-March 08]
- Senior Success Coach [Feb 06-March 07]
- Success Coach [Aug 05-Feb 06]
Develop a team of Personal Success Coaches to achieve consistently high performance metrics. Oversee the management of 75-200 students to achieve 5 to 30% margins in retention over control groups. Manage client relations to integrate program within an established educational system.
- Work directly with Campus Director and Regional Vice President in shaping strategy to deliver on client expectations
- Accountable for weekly and per term goals and metrics including, retention, meeting rates, call time, graduation rates and quality assurance
- Weekly analysis of performance metrics to determine priorities and adapt team focus
- Develop and deliver training to improve coaches ability to persistently achieve outstanding retention of college students
- Manage coaches towards leadership positions within the company
- Interview, hire, and develop retention specialist success coaches
- Develop team culture based around sustained effort, strong performance, mutual trust, and camaraderie
- In absence of Campus Director work directly with the client specifically to communicate performance and build the relationship
- Orient client staff to policy and procedures of InsideTrack
University of Connecticut Jan. 2002 ▪ Aug. 2005
- Student Activities Coordinator
Played a vital role in creating a healthy, safe and thriving campus environment where students could gain experience, be involved, and develop their interpersonal, academic and leadership potential. Proven leader in mentoring college students to get the most out of their educational experience. Dramatically increased student involvement in campus organizations, leadership development, community service, annual events, and special programs.
- Planed and implemented New Student Orientation & Graduate Reception
- Advised degree seeking students, student government, clubs, & organizations
- Partnered with various University departments to enhance campus community & culture
- Developed strong relationships with regional vendors and businesses
- Established regional leadership conference
- Taught Freshman Year Experience courses
- Co-established Husky Ambassador group
- Developed & delivered leadership training for student clubs & organizations
- Designed departmental website
- Wrote and published student handbook
Southern Utah University May 2000 ▪ Jan. 2002
- Director of School Relations
Dynamic and results oriented Director who lead my team to deliver increased enrollment after a downturn. R esponsible for new student recruitment, and played a significant role in public relations, enrollment management and marketing processes. Establish and maintain relationships with high school administrators and counselors in intermountain west.
- Responsible for all undergraduate enrollment management
- Managed departmental budget of $250,000
- Managed 5 full time employees
- Managed 11 part time and student employees
- Created and designed marketing materials
- Built strong relationships with inter mountain area high school counselors
- Advised Presidential Ambassadors, the premier student leadership organization
- Advised Alternative Spring Break Club
- Director of the Governors Honors Academy, Quest Summer Leadership Workshop, Alumni Admissions Advisors Program
- Worked to improve diversity recruiting efforts
- Member of the Recruitment & Retention, Scholarship [Chair], Multi-Cultural Recruitment [Chair], and Marketing Committees,
- Developed strong ties with various university departments to aid in enrollment
- Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, & FireFox.
Key Experience Points:
- Intimate knowledge of higher education system
- Energized by knowing transformational power of education
- Passionate about education equality
- Established two alumni chapters for Alma Mata
- Voting Board Member for the Southern Utah University Alumni Association
References
- Available upon request
